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Booking requirements

When booking a stay or Experience, we need to know some basic information about you.

What we need for bookings

At a minimum, we need your:

  • Full name
  • Email address
  • Confirmed phone number
  • Payment information

Verified ID

From 16 November 2022, you’ll need to verify your identity to book stays in: Australia, Austria, Belgium, Brazil, Canada, Chile, Colombia, Costa Rica, Croatia, Denmark, Dominican Republic, France, Germany, Great Britain, Greece, India, Indonesia, Ireland, Italy, Japan, Korea, Malaysia, Mexico, the Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, South Africa, Spain, Sweden, Switzerland, Turkey, and the US (including Puerto Rico).

Identity verification

Depending on your destination and other factors, we may need to verify your identity as part of the booking process. We may ask you to provide us with:

  • Legal name, address, and/or other personal information. Often, these are sufficient for us to verify your identity.
  • Photo of your Government ID. This could be a driver’s license, passport, identity card, or visa. Learn more about types of Government ID.
  • Selfie. We may need to ask you for a photograph in case we are unable to verify your Government ID. If you can’t provide a selfie that matches your Government ID, you can contact us for an alternative verification method.

What a Host may ask for

The Host may ask for:

  • Agreement to house rules
  • Verified ID

Some Hosts only take bookings from guests with a verified identity. This may include a confirmed Government ID—for example, where there are restrictions on the building where the listing is located.

Note: Some regions have laws that require guests to register with local authorities. This can be done directly with the local authorities or at the accommodation on behalf of the authorities.

Where there is a law that requires guests to register with local authorities, the registration request may come from a bed and breakfast, hostel, or hotel room listed legitimately on Hubsplit.

Additionally, Hosts can request ID upon check-in, if done in person and if the requirement is in the Host’s house rules at the time of booking.

Your privacy is important to us

Your identification information is handled according to our Privacy Policy share:

  • First name. This is your first name as it appears on your profile
  • Verification status. Whether your identity has been verified.
  • Your name will appear on the front-end but maybe changed to a user name within your profile settings.

Hosts never see your payment information or your email address, even after you book. We’ll email you whenever a message is sent to your INBOX.

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