How can we help?
I’ve already verified. Why do I have to verify twice?
At Hub Split, we prioritize the safety and trustworthiness of all transactions on our platform. This is why our verification process is tailored to individual transactions rather than a one-size-fits-all approach. Here’s a breakdown:
1. Transaction-Specific Risks:
- Different items carry different levels of risk. While renting out a beach chair may pose minimal financial risk, renting a high-end cinematography camera is a substantial financial engagement. This necessitates a more thorough verification.
2. The Trustworthy Score:
- This is a metric we use to gauge the trustworthiness of a renter for a specific transaction. The required Trustworthy Score for a high-value item like a professional camera would naturally be higher than for a skateboard.
3. User’s Rental Journey:
- Users’ needs evolve. Someone who starts by renting a skateboard today might need professional filming equipment tomorrow for a project. Our dynamic verification ensures that as users transition in their rental journey, they undergo the necessary checks to match the value and risk associated with their current rental request.
4. Reassurance for Owners:
- Owners who list their items, especially high-value ones, need the confidence that they’re handing over their prized possessions to trustworthy individuals. By scaling our verification with the item’s value, we provide that extra layer of assurance to our community.
5. Dynamic Verification:
- Our approach to verification is dynamic. It’s designed to be responsive to the specific requirements of each transaction. So even if a user has been previously verified for one type of item, they may need to undergo verification again when they wish to rent a different, especially higher-value, item.
In essence, our transaction-based verification is about ensuring the right checks are in place for the right items, safeguarding both the renters and the owners in our community.