Support

Reporting Issues to Resolutions Team

Should you experience any issues or discrepancies related to your rentals, our Resolutions team is here to assist. To get started:

1. Select the Ticket Form above: Choose the form that best describes the issue you’re facing. Under the category section
2. Fill in Details: Provide as much information as possible to help us understand and resolve the issue swiftly.
3. Submit within the Stipulated Time: Remember to report the case within 24 hours of your rental end date to ensure timely resolution.

Types of Cases: Curious about what types of cases you can report?

For Owners (types of resolution):

• Item Not Returned (VALUE UNDER $1000): If an item hasn’t been returned and its value is under $1000
• Item Not Returned (VALUE OVER $1000): If an item hasn’t been returned and its value is over $1000.
• Item Damaged: If your item was returned in a damaged condition.
• Late Return: If your item was returned later than the agreed-upon date.

For Renters:

• General Issues Form: If you faced any of the following problems:
  • The item wasn’t received
  • The item wasn’t working during your rental
  • The item wasn’t as described on the listing
  • Other general concerns.

Bottom of the Page: Remember, the links to report your case can be found at the bottom of this page.

https://hubsplit.com/support/

Your satisfaction is our priority. Our dedicated case managers will investigate thoroughly and aim to resolve any issues as soon as possible. We appreciate your patience and understanding