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How to report a Resolutions Case

Reporting Issues to Resolutions Team

Should you experience any issues or discrepancies related to your rentals, our Resolutions team is here to assist. To get started:

  1. Select the Ticket Form above: Choose the form that best describes the issue you’re facing. Under the category section
  2. Fill in Details: Provide as much information as possible to help us understand and resolve the issue swiftly.
  3. Submit within the Stipulated Time: Remember to report the case within 24 hours of your rental end date to ensure timely resolution.

Types of Cases: Curious about what types of cases you can report?

For Owners (types of resolution):

  • Item Not Returned (VALUE UNDER $1000): If an item hasn’t been returned and its value is under $1000
  • Item Not Returned (VALUE OVER $1000): If an item hasn’t been returned and its value is over $1000.
  • Item Damaged: If your item was returned in a damaged condition.
  • Late Return: If your item was returned later than the agreed-upon date.

For Renters:

  • General Issues Form: If you faced any of the following problems:
    • The item wasn’t received
    • The item wasn’t working during your rental
    • The item wasn’t as described on the listing
    • Other general concerns.

Bottom of the Page: Remember, the links to report your case can be found at the bottom of this page.

Your satisfaction is our priority. Our dedicated case managers will investigate thoroughly and aim to resolve any issues as soon as possible. We appreciate your patience and understanding

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