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What is a Paused/deactivated Account? Why has my account been paused or deactivated?

When your account is set to “Paused” on, it effectively means your listings are no longer visible in the general search on the platform. However, if someone possesses a direct link to one of your listings, they can still view and request it. Essentially, while in “Paused” mode, your visibility and activity on the platform are significantly reduced.

There are a couple of reasons why an account might be in “Paused” status:

  1. Holiday Mode Activation: If you’ve enabled Holiday Mode, it essentially signals that you’re temporarily unavailable, which will pause your account.
  2. Prolonged Inactivity: Not engaging with your account over an extended period can also lead it to be automatically paused.
  3. Violation of rules or risk to consumers or owners.

Should you find your account in “Paused” status and wish to reactivate it, you can reach out to the support team. Simply drop an email to [email protected], and they will guide you through the reactivation process.

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