To foster trust and ensure the safety and comfort of all users, Hubsplit emphasizes certain hosting standards. These guidelines are foundational to the platform’s reputation and reliability. Every Host on Hubsplit is expected to abide by these principles:

Basic Hosting Expectations:

1. Authorization and Compliance:
   • Hosts must have the necessary permissions and licenses to rent out their property.
   • Compliance with local and national laws is non-negotiable.
2. Prompt and Reliable Communication:
   • Clear and timely communication between hosts and guests is crucial.
   • Hosts are expected to respond to inquiries and address concerns in a reasonable timeframe.
3. Accuracy in Listings:
   • Descriptions, photos, and amenities should provide an accurate representation of the property.
   • Any changes to a booking must be communicated and approved by the guest.
4. Security:
   • The main entrance should be secure.
   • Hosts must provide keys or access codes to all primary entry points.
5. Smooth Check-in Process:
   • Hosts should ensure guests can easily access the property upon arrival.
   • If hosts choose to greet guests personally, punctuality is crucial.
   • Access codes or lockbox combinations should be changed regularly to maintain security.
6. Cleanliness and Hygiene:
   • Properties must be clean and free from health hazards like mold, pests, etc.
   • A thorough cleaning is expected between stays.
7. Safety:
   • Properties should not have undisclosed safety hazards.
   • Any reported safety concern must be addressed promptly.

Unacceptable Practices:

1. Arbitrage: Listing a third-party accommodation (like a hotel room) on Hubsplit at a marked-up price is not permitted.
2. Animal Exploitation: Any listings or experiences that mistreat animals or promote harmful activities towards them are strictly prohibited.

Conclusion:

Hubsplit aims to foster a community where guests feel welcomed, safe, and comfortable. By adhering to these standards, hosts can contribute to a better experience for all users and maintain the platform’s integrity.